Have you a doubt about something? In this FAQ section you will be able to find the answer to those questions which are most frequently asked by our guests.
WHY IS BETTER TO BOOK ON THE HOTEL SIENA, ROME'S OFFICIAL WEBSITE RATHER THAN THAT OF ANOTHER ONLINE PORTAL-SUCH AS BOOKING OR EXPEDIA?
Because by booking on our official website:
- You will have access to exclusive offers and rates - Upon your arrival you will receive a fine bottle of Italian wine - Booking is always easy and totally secure - You will enjoy direct contact with our professional staff - You will not be levied any additional charge
WHAT TIME IS CHECK-IN AND CHECK-OUT?
Check-in begins at 14:00 (2pm) and check-out is before 11:00 (11am). If you so desire, on your check-out day you can leave your baggage/luggage at our front desk where it will be safely guarded. In doing so, you will be free to further enjoy the last day of your visit to Rome.
WHAT CREDIT CARDS DO YOU ACCEPT?
We accept VISA, MASTERCARD, AMEX and DINERS.
WHAT ARE YOUR CANCELLATION/MODIFICATION CONDITIONS?
To cancel and/or modify within 72 hours before your booked arrival date, no penalty will be levied. If a cancellation or no-show is not reported during this stated time period, a penalty equal to the cost of the first night will be levied.
DO YOU OFFER WI-FI INTERNET CONNECTION?
Yes. We have no charge Wi-Fi Internet connection thrugout the hotel.
IS THERE PARKING?
Yes. Close by the hotel there is parking and garage facilities on payment. It is important to remember that the Hotel Siena, Rome is positioned in a ZTL (Limited Traffic Zone). Therefore, in order to enter this area your vehicle must possess the proper documentation. Call us one day in advance of your arrival providing us with your license plate number and time of arrival.
DO YOU OFFER A NON-GLUTEN MENU?
Yes. Upon request we will provide non-gluten foods for you at breakfast time.
DO YOU WELCOME ANIMALS?
Yes. We host small-sized animals. An additional charge of €15.00 is levied for each day of your pet's stay.